Terms & Conditions

Purchase Process

The theme and/or plugin payment is handled through PayPal or other payment providers (like ClickBank, Moneybookers or FastSpring). On the page of our payment providers you can choose to pay with your Paypal, Amazon, debit, credit card or many others. If you don’t want to use one of these payment methods, please just shot us a short email note.

Our product prices include 19% VAT. Buyers from Non-European-Union countries will not have to pay the 19% VAT. Therefore during checkout you will be asked to provide the information about your home country for the correct price calculations. After the final price is calculated in the checkout process you can click the Buy button to get directed automatically to the payment process site.

You will receive an email including your individual product download link and an invoice PDF file attachment for your records. If you don’t receive this email, please check your email account spam folder first. Otherwise please contact us directly at info@wp-buddy.com for support.

It is important that your save the email including your download link and your purchase code, so you can always download the latest product versions.

Warranty

All WP-Buddy products are tested on the latest WordPress version and are tested in the latest browser versions (of Mozilla Firefox, Google Chrome, Safari, Internet Explorer and iOS). If you use our products with older WordPress versions or in combination with external WordPress plugins or themes, problems can occur and there is no guarantee. In case you need the theme or plugin to work with a specific WordPress plugin/theme, please contact us before the purchase to assure the plugin or theme is compatible.

30 Days Money-Back Guarantee

If you are not satisfied with your product purchase, we offer you a 30 days “no question asked” money-back guarantee. If you would like your money back, simply send us an email. We still ask you to to check the product features thoroughly before your purchase to make sure it fits your needs. Note that the 30 days Money-Back guarantee is not valid if you buy via any of the Envato stores (ThemeForest, CodeCayon). Unfortunately we have no influence on the payment process there. So if you think you’ve bought the wrong product, please get in touch with the Envato support. Thanks for your understanding.

Right of Withdrawal

The purchaser can withdraw from or cancel his contract within 30 days without giving reasons in writing (e.g. by letter or email). In order to apply the revocation period it is sufficient to send the revocation within the withdrawal period. The revocation must be sent to:

WP-Buddy.com
Dipl. Ing. (FH) Florian Simeth
Fürbergring 13
94259 Kirchberg i. Wald
Germany
E-Mail: info@wp-buddy.com

Consequences of Withdrawal

In case of an effective withdrawal, the mutually received deliverables and any benefits (e.g. interest) have to be refunded. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for the purchaser either when he/she sends his cancellation or the seller receiving the returned goods.

Product License

All our WordPress products that are delivered within the website wp-buddy.com are released under the GNU General Public License. You can use the product without restrictions for your private and commercial projects and you can use these as often as you like.

Support

If you have any questions regarding your product, please use our support form or shot us an email to info@wp-buddy.com to ask your question. If you are already a buyer, please send your purchase code so that we can confirm your purchase before you get support. Please understand, that we can not answer questions about individual theme or plugin customizations.

Updates

With your individual download link sent to you via email you can always download the current version of your product. For this you need the purchase code that you can find in the e-mail. By default you have a total of 3 downloads available for your product. If you need any further downloads, please just shot us an email. We will let you know if updates for your theme are available.

Settlement of a dispute

The European Commission soon sets up a platform for online dispute resolution (OS). The link will be posted at this location once the platform is up.